Completed Waivers Not Appearing in Smartwaiver

Resolved

Degraded performance

Started 5 months agoMay 31, 2026Lasted 1 hour 38 minutesMay 31, 20266:508:28 PMUTC

Affected

Waivers and Online Forms

Smartwaiver Forms

Delivery Issues

Updates

Resolved
May 31, 2026 at 8:28 PMUTC
Resolved
May 31, 2026 at 8:28 PMUTC
The issue affecting completed Smartwaiver forms appearing has been fully resolved. Our team worked with Smartwaiver to restore normal processing, and all affected waiver queues were successfully cleared as of 3:58 PM ET. Any waivers submitted during the disruption should now be visible and available as expected.
Investigating
May 31, 2026 at 7:36 PMUTC
Investigating
May 31, 2026 at 7:36 PMUTC
We are investigating reports that completed waiver submissions are not appearing in Smartwaiver as expected. Our team is working with Smartwaiver, who is actively investigating the issue and working to determine the scope and root cause. Customers may experience delays or failures in the processing of newly submitted waivers. We will provide additional updates as more information becomes available.

Rock Gym Pro - Completed Waivers Not Appearing in Smartwaiver – Incident details