Rock Gym Pro - Potential Issues with Settings Permissions – Incident details

All systems operational

Potential Issues with Settings Permissions

Resolved
Degraded performance
Started 8 months agoLasted 97 hours 30 minutes

Affected

Cloud Service

Degraded performance from 3:56 PM to 5:27 PM

Updates
  • Resolved
    UTC
    Resolved

    We recently identified an issue that could occur if two users logged into Rock Gym Pro Settings on the same day. A patch was deployed overnight to all Cloud-hosted environments to correct this behavior. The permissions conflict has now been resolved. Some customers may have already received direct communication from our Support team regarding this issue. We appreciate your patience while we worked to address it If you continue to experience any unexpected behavior within Settings, please [contact Support](https://support.rockgympro.com/hc/en-us/requests/new?ticket_form_id=360001185491) and we will assist promptly.

  • Investigating
    UTC
    Investigating

    Hi, We want to make you aware of a current issue involving Settings permissions in RGP. There is a bug that occurs if two users attempt to log into RGP Settings on the same day. The second user logging in may receive the following permissions error message. **Rock Gym Pro INTERNAL ERROR Access to the path 'C:\ProgramData\RockGymPro\ClientEnvironmentLog20260226.log' is denied.** **Continue?** If you see this message, **do NOT click “Yes” to continue.** Clicking “Yes” will wipe out the database settings and prevent RGP from communicating with the backend server. Instead: - Click **“No”** - Immediately report the issue to RGP Support While we work toward a permanent fix, please let your Admin-level staff know that only one person should access Settings per day to prevent the issue from occurring. We truly appreciate your patience while we work through this and will keep you updated as soon as a permanent fix is in place.

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