We are aware that some locally hosted, multigym users on the latest version of RGP (v134811) are encountering a Version Mismatch error.
**_This issue typically occurs when not all workstations and the server are updated to the same version._**
What You Need To Do
Please verify that **_every workstation and all of your server computers_** are running RGP v134811.
You can check a computer’s version by looking at the bottom-right corner of the Data Entry screen.
• If the version is lower than 134811, it must be updated.
How to Update
1. Go to Data Entry > Manage > About
2. Click Check for Updates
If the update does not install through this method, you can download the latest build directly here:
https://app.rockgympro.com/downloads/RockGymProSetup.msi
It is very important that every workstation computer and server are checked. If you still experience issues, please try the following:
- Check for Windows updates. Make sure you are on the latest version of Windows.
- Reboot your computers
If this doesn’t resolve your issue, please contact RGP Support with screenshots showing each of your computers are on the latest version.
Note: Support is limited over the Thanksgiving holidays this week. We appreciate your patience!
