Rock Gym Pro Waiver/Form confirmation emails not delivering

Resolved

Degraded performance

Started 9 months agoJanuary 17, 2026Lasted 1 hour 10 minutesJanuary 17, 20265:396:50 PMUTC

Affected

Waivers and Online Forms

Smartwaiver Forms

Rock Gym Pro Forms

Kiosk Issues

Delivery Issues

Document Storage

Updates

Resolved
January 17, 2026 at 6:50 PMUTC
Resolved
January 17, 2026 at 6:50 PMUTC
We investigated and discovered an issue with our email service account and that is now resolved. Confirmation emails are delivering and no data was lost. All previously filled out waivers should now have their confirmation emails delivered as well. Thank you you again for your patience. If you continue to experience any issues, please send a new email to support@rockgympro.com.
Investigating
January 17, 2026 at 5:39 PMUTC
Investigating
January 17, 2026 at 5:39 PMUTC
This morning we have received a few reports of Rock Gym Pro Waiver confirmation emails not delivering. We are investigating the issue and we will work as fast as possible to restore functionality. For now, you can direct customers to the Kiosk URL as a workaround. That URL will not require a confirmation email and the waiver should deliver right away, just like at a Kiosk. To generate that URL, navigate to _Data Entry > Manage > Waiver Management / Stations > Live_ tab. From there, click the button to _Copy iPad/Netbook URL_. Thank you so much for your patience while we work to resolve this. We will update this page as soon as we know more.

Rock Gym Pro - Rock Gym Pro Waiver/Form confirmation emails not delivering – Incident details