Stripe confirmed they were experiencing elevated error rates and increased response times affecting Visa EU payments due to an issue experienced _by an upstream partner of Stripe_. This issue has now been resolved by Stripe and payments are returning to normal.
**What this means for you:**
- We are **no longer receiving payment errors from Stripe**.
- **Payments moving forward should work normally**. You should not see the “500 Internal Server Error” or similar payment failures anymore.
- Any payments that **failed previously should not have been recorded as paid** in RGP because we did not receive a successful response from Stripe at the time.
- For payments that did not process, we recommend **retrying those transactions** in RGP.
**How to confirm your payments:**
You can check the status of individual transactions in the RGP Payments Dashboard at [payments.rockgympro.com](https://payments.rockgympro.com/).
**Reconciliation guidance:**
We do not have reason to believe that Stripe webhooks were delivered incorrectly. However, due to the nature of this upstream issue, we cannot fully guarantee how every transaction behaved during the disruption.
After your Stripe payouts have completed, we recommend running your **Stripe Custom Payout Reconciliation** reports in RGP to review for any unmatched payments. These reports will help you confirm that all transactions recorded in Stripe align with those recorded in RGP.
- [Reconciling Your Stripe Custom Payouts](https://support.rockgympro.com/hc/en-us/articles/4549423255437-Reconciling-Your-Stripe-Custom-Payouts)
- [Stripe Custom Payout Reconciliation Reports](https://support.rockgympro.com/hc/en-us/articles/8889080440845-Stripe-Custom-Payout-Reconciliation-Reports)
We appreciate your patience while this was being resolved.
