Widget reCAPTCHA system not allowing bookings

Resolved

Degraded performance

Started 10 months agoJanuary 05, 2026Lasted 1 hour 44 minutesJanuary 05, 20266:178:02 PMUTC

Affected

Calendar

Member Change Request Form

Memberships

Online Transactions

Online Booking

Online Gift Card Purchases

Updates

Resolved
January 05, 2026 at 8:02 PMUTC
Resolved
January 05, 2026 at 8:02 PMUTC
Thank you so much for your patience. We identified and resolved an issue with our google account that was impacting our ability to use reCAPTCHAs for online transactions. Online purchasing/booking functionality has been restored. Don't hesitate to email support@rockgympro.com if you need help with anything else. All the best,
Update
January 05, 2026 at 6:30 PMUTC
Update
January 05, 2026 at 6:30 PMUTC
Upon further investigation, we have discovered that Google has mistakenly flagged an account of ours for potential violation of their TOS and we're working with them to unfreeze service as quickly as possible. We will continue to update this status page as we find out more. Thank you again for your patience and flexibility.
Investigating
January 05, 2026 at 6:17 PMUTC
Investigating
January 05, 2026 at 6:17 PMUTC
This morning we have received several reports of the reCAPTCHA system not allowing customer to make online bookings. The issue appears to be related to the Google account that enables reCAPTCHA and we are working as fast as possible to restore this service. Thank you so much for your patience while we investigate. We will provide updates in real time via this status page until the issue is resolved.

Rock Gym Pro - Widget reCAPTCHA system not allowing bookings – Incident details