Hello,
Earlier today we were made aware of a pop-up error message that states "Caution: Unknown remote connection" when attempting to connect to RGP Cloud seats. Our development and IT teams are investigating this issue now, and we expect to know more soon.
In the meantime, select the following options in the pop-up to proceed so you can operate without issue:
- **Drives** – allows you to save and upload files between your computer and the system
- **Clipboard** – allows you to copy and paste between your computer and the system
- **Ports** – enables certain device connections that may be needed depending on your setup
- **Printers** – required for receipt and report printing
Then click Connect. Please let us know if you run into any issues. We will update this notice as soon as we have more information.
Thank you!
