Rock Gym Pro - Credit Card Payment Processing Issues – Incident details

All systems operational

Credit Card Payment Processing Issues

Resolved
Degraded performance
Started 10 months agoLasted 45 hours 45 minutes

Affected

Payment Processing

Degraded performance from 11:21 PM to 9:06 PM

Stripe Custom

Degraded performance from 11:21 PM to 9:06 PM

Payment Terminals

Degraded performance from 11:21 PM to 9:06 PM

Stripe Terminals

Degraded performance from 11:21 PM to 9:06 PM

Updates
  • Resolved
    UTC
    Resolved

    We've now resolved the incident. Thanks for your patience.

  • Identified
    UTC
    Identified

    Our Development and IT teams have identified a payment processing interruption that affected some customers for approximately 10 minutes starting around 3 PM PST. All customers who reported issues have since confirmed that credit card payments are back up and processing normally. At this time, no ongoing payment impact or payment portal login issues have been reported. Our teams are continuing to actively investigate the root cause of the interruption and are working to identify steps to prevent this from happening in the future. We appreciate your patience and will provide additional updates as new information becomes available.

  • Investigating
    UTC
    Investigating

    We are currently receiving reports of credit card payment processing issues affecting some facilities using Stripe terminals and the RGP payments portal. Impacted users may see errors when attempting to process payments or log into the payments portal. Our IT and Development teams are actively investigating the issue and working with our payment partners to identify the root cause as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience while we work to resolve this.

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