As part of ongoing upgrades to Rock Gym Pro’s payments infrastructure, we will be performing scheduled maintenance during the following window:
**Start Date & Time:** Sunday, November 9 at 9 PM PST (which is Monday, November 10 at 05:00 UTC)
**Estimated Duration:** up to 15 minutes
**Impact:**
_Most RGP functions will remain available_. However, staff and customers may encounter temporary error messages when interacting with Stripe payment-related features, including:
- Credit card payments at POS
- Updating payment information on customer records
- Billing
- Submitting or processing Change Request Forms involving payment data
- Online purchases
- Connecting to payments.rockgympro.com
These messages are expected and will not cause any issues. We recommend avoiding payment processing via RGP’s Billing Center during this time.
_Cloud customers: If you have billing tasks automated and scheduled during this time, temporarily adjust the timing to not interfere with the downtime window._
Customer-facing messages will indicate that content is temporarily unavailable due to scheduled maintenance and suggest retrying after several minutes.
For additional support and tips, please see our support page: [Preparing for Scheduled RGP Downtime](https://support.rockgympro.com/hc/en-us/articles/40908423584525-Preparing-for-Scheduled-RGP-Downtime)
Thank you for your understanding as we continue to improve performance and reliability.
