Stripe Reporting Declined Transactions for JPMorgan Bank Issued Credit Cards

Stripe has reported that latency and authorization declines for cards issued by JPMorgan Chase have returned to normal. Both Stripe and RGP are continuing to monitor the issue. If you continue to experience declines for JPMorgan Chase cards, please send an email to support@rockgympro.com.

Stripe is continuing to monitor and investigate this issue. They are actively engaged with their partners to ensure this is resolved as quickly as possible. We'll continue to post updates here as they do on their status page (status.stripe.com).

We have received reports from Stripe Custom customers who use Stripe Terminals at their POS that some transactions are declining. Customers are seeing error messages on the terminal saying "Something went wrong. Try a different form of payment." and errors in RGP citing an "API Error 500 Internal Server Error".

Stripe has reported that they have seen elevated latency and declines on transactions involving cards issued by JPMorgan Chase, as a result of an issue affecting the bank and external to Stripe. They are currently investigating this issue and are providing updates on their status page (status.stripe.com), but we will continue to update customers through our status page as well (status.rockgympro.com).