Some RGP Customers Experiencing Issues with Offsite Backups and Viewing Stored Customer Waivers

We've now resolved the incident. Thanks for your patience.

Some Rock Gym Pro customers on the locally hosted version of RGP have reported not being able to send in offsite backups and/or view documents assigned to customer records. This issue is not affecting customers on the cloud version of RGP. RGP has released an update (v.134260) to resolve these issues. This is the same update that has already been given to customers who have reached out to RGP Support about these issues.

We highly recommend all locally hosted customers update to this latest version if they have not done so already. To get the update, launch Data Entry → Manage → About → Check For Updates. Multigym facilities will need to coordinate updating all locations at the same time to avoid a Version Mismatch.

For a comprehensive list of all improvements and bug fixes in this update, please visit the Product News and Updates section from our Help Center.

We thank you for your patience while we worked towards a swift resolution. If your facility continues to experience issues with offsite backups or viewing assigned documents, please reach out to RGP support: support@rockgympro.com