Some Smartwaiver Customers Unable to Sign or Initial Waivers in Smartwaiver Kiosk App

The Smartwaiver Dev team has identified and resolved the issue preventing some users from being able to sign or initial waivers in the Smartwaiver Kiosk App. Affected facilities should now be all set to resume using the Smartwaiver Kiosk App as needed. To ensure the app is reflecting this newest update, please fully close out of the app and restart it once again.

Please note, some mobile and tablet devices may still display verbiage that prompts signers to draw signatures/initials via mouse, however this should not affect their ability to draw their signature/initial via finger.

If your facility is still experiencing issues preventing you from signing or initial waivers in the Smartwaiver Kiosk app, please reach out to the Smartwaiver support team directly: support@smartwaiver.com

We know how these disruptions can impact your workflow and we truly appreciate your patience and flexibility during this time.

The Smartwaiver Dev team is continuing to look into the issue involving the inability to sign and/or initial waivers in the Smartwaiver Kiosk app with a message prompting users to "Sign above with mouse". The issue is outside the architecture of Rock Gym Pro, but in the meantime, we recommend that RGP customers use the iPad/Netbook URL for their waiver in a web browser on their kiosk devices as a temporary alternative to the Smartwaiver Kiosk App. You can read more about how to do that here: Creating the URL for an iPad Waiver Station Form.

Rock Gym Pro is aware that the Smartwaiver team has identified two issues affecting customers today:

1. Customers are unable to sign and/or initial waivers in the Smartwaiver Kiosk App.
2. Customers are unable to sign and/or initial waivers in the Smartwaiver Kiosk App and are receiving a message prompting the user to "Sign above with mouse."

The Smartwaiver team has identified and resolved the first issue. Customers may need to close and reopen the Smartwaiver Kiosk App or de-register and re-register the kiosk for that functionality to be restored. You can read more on how to register kiosks in RGP here: Setting Up Waiver Kiosks with Smartwaiver

The second issue, the inability to sign and/or initial waivers and receiving a message in the Smartwaiver Kiosk App prompting users to "Sign above with mouse", is still under investigation by the Smartwaiver team. In the meantime, we recommend that RGP customers use the iPad/Netbook URL for their waiver in a web browser on their kiosk devices as a temporary alternative to the Smartwaiver Kiosk App. You can read more about how to do that here: Creating the URL for an iPad Waiver Station Form.

We appreciate your patience as the Smartwaiver team works to resolve this issue.