Cloud Customers Reporting Issues with Check-In Settings and other Error Messages

We've now resolved the incident. Thanks for your patience.

Our development team has identified the root cause of the reported issues and is rolling out a fix. The update will automatically apply to all Cloud customers at 5 AM local time.

We want to reassure you that core functionality remains operational and that all customer data is being retained as expected. Locally hosted customers are unaffected.

If your facility would like to receive the update earlier, please contact Rock Gym Pro Support before 9 PM PST today, and we will prioritize your release: support@rockgympro.com.

We sincerely apologize for the inconvenience this has caused and truly appreciate your patience and understanding as we work to ensure a smooth resolution.

The Rock Gym Pro team is aware of issues following the latest Cloud release, including:

• Internal Error message: "Object reference not set to an instance of an object."
• Check-in limitations settings on customer profiles reverting to a past date.
• Remaining Member Guest Pass count incorrectly showing 0 remaining.
• Email history not being visible

We understand how disruptive these issues are and sincerely apologize for the inconvenience they’ve caused. Please know that our development team has been actively investigating the root cause and working toward a resolution.

We’ll provide updates as progress is made on this page. Thank you for your patience and understanding as we work to resolve these issues as quickly as possible.