Smartwaiver Delivery Delays
The Smartwaiver team has identified the issue and released a patch to resolve it. All waivers that had been submitted should now be delivering to RGP.
To check for new waivers in RGP, you can manually refresh by going to Find Document and clicking the Refresh button.
If after a few minutes after refreshing you are still missing waivers in RGP, please reach out to RGP Support at support@rockgympro.com.
We apologize for the inconvenience and appreciate your patience while we worked with the Smartwaiver team to resolve this issue. Thank you for your understanding!
We have received reports from customers that Smartwaiver delivery to their RGP database is delayed. Our team is working with Smartwaiver to identify and resolve the issue as soon as possible.
We apologize for the inconvenience and will provide updates as we learn more. In the meantime, we encourage customers to log into their Smartwaiver account directly at smartwaiver.com to view new waiver submissions.
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Waivers and Online Forms
- Smartwaiver Forms
- Delivery Issues
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