Investigating Service Disruption
We believe this issue has been resolved. To see changes, you may need to close and reopen all Rock Gym Pro windows.
Our Dev and IT teams identified the root cause of the service disruption as a temporary capacity issue in our infrastructure, which impacted several connected services.
We've increased system capacity, rolled out additional monitoring, and are implementing systemic improvements to better handle future demand and prevent recurrence.
Thank you for your patience and understanding. If you notice anything unusual or have further questions, please feel free to reach out to RGP Support.
We've received reports of issues affecting several key services, including:
- Stripe payment processing
- Waiver submissions
- Cloud client connections (504 Gateway Timeout errors)
Our Dev and IT teams are actively investigating the root cause.
We’ll continue to provide updates here as we learn more. Thank you for your patience.
- Cloud Service
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Payment Processing
- Stripe Custom
- Stripe ACH
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Waivers and Online Forms
- Delivery Issues
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