Issues Affecting Payments, Widgets, and Facility Communication

Our Dev and IT teams have identified the root cause of the recent issues and implemented changes that have begun resolving them. We’re seeing steady improvements across most features and signs of recovery are continuing.

That said, we’re still closely monitoring the situation. If you are still experiencing any of the previously reported issues, please try the following steps:

• Locally Hosted Customers: Close all Rock Gym Pro windows and reopen them.

• Cloud Customers: First, try closing all RGP windows within the cloud host. If that doesn’t help, sign out of the cloud environment by clicking the Windows icon (bottom left) > User icon > Sign out, then sign back in and reopen RGP.

If the issue persists after these steps, please contact us at support@rockgympro.com so we can reevaluate and re-escalate as needed.

Thank you again for your patience and support.

Our Dev and IT teams have been working closely together and have identified the root cause of the recent platform issues. Measures have been implemented to address the problem, and we are beginning to see signs of recovery across several affected features.

Please note that while improvements are underway, it may take some time for all systems to fully stabilize. We’re continuing to monitor progress and expect additional functionality to return shortly.

If you notice any new or unexpected behaviors not mentioned in our previous update, please let us know by emailing support@rockgympro.com.

We’ll post another update if there are any significant changes or once we’ve confirmed that all systems are fully operational.

Thank you again for your continued patience and support.

We are currently aware of several issues impacting our platform, including:

• Payment failures for Stripe Custom users
• Online widgets not loading
• Waivers stuck in pending status
• An image.php error appearing on screen
• A red banner indicating that facilities cannot communicate with the RGP data centers
• Multi-gym functionality showing some facilities as unavailable

Our development team is actively investigating these issues and working to resolve them as quickly as possible. We understand the inconvenience this may cause and sincerely appreciate your patience and understanding.

We will continue to provide updates through our status page as we learn more.