Website Widget and Member Change Request 501 Errors

Resolved
Resolved

Our IT and Dev teams have identified and resolved the issue affecting our AWS servers that was preventing RGP web widgets and the member change request application from loading for some customers. Service should be restored at this time. If your facility is still experiencing issues, please reach out to support@rockgympro.com

We're sorry for the inconvenience this may have caused your facilities and appreciate your patience while we worked with the Amazon AWS team to resolve this issue.

Avatar for Nicole Menasco
Nicole Menasco
Investigating

Rock Gym Pro has received reports of an error on websites where RGP widgets are displayed and in the RGP application window for processing member change request forms. The error states "Woops, an error occurred!! Status Code: 501 Internal Error".

We're very sorry for the inconvenience. Our IT and Dev teams are investigating this now and will keep you posted.

Avatar for Nicole Menasco
Nicole Menasco
Began at:

Affected components
  • Member Change Request Form
  • Online Transactions
    • Online Booking