Some OpenEdge customers experiencing issues collecting payment

The issue was resolved with a beta version of RGP that was released to all OpenEdge customers (v.134211). The new version has already been released to all Cloud customers. Locally hosted customers can check for updates by going to Data Entry > Manage > About > Check for Updates. If there is not one available to you and you are an OpenEdge customer, please reach out to support directly: support@rockgympro.com

Our Developers have created an update to RGP that resolves the OpenEdge issue. The update went out overnight for cloud customers and has been given to locally hosted customers who have reported the issue. The update will be released to the remaining locally hosted facilities early next week. If you're still experiencing this issue, please send an email to support@rockgympro.com and we will release it to you sooner or help troubleshoot from there. We appreciate your patience in resolving this issue.

Our developers have identified the issue. OpenEdge released a change in their code today for online payment forms that has broken aspects of our integration. We are working on an update to accommodate this change as quickly as possible and hope to have a resolution and fix in place by the end of the day today. We will continue to keep you posted through our status page.

Our Dev team is still investigating this issue and we will continue to update this page with updates as we find out more.

We are still investigating this issue and will continue to update this page with updates as we find out more.

Some customers using OpenEdge as their payment processor have reported issues collecting payments and/or keying in cards manually. We're looking into this now. Please standby for further updates, and we'll be in touch as soon as we know more.