Web Mobile Dashboard Reporting Inaccurately for Some Customers

Investigating
Investigating

Some customers are experiencing older "Replication Freshness" times in the Web Mobile Dashboard and other features that use replication data for reporting, such as the Online Occupancy Widget. Despite seeing replication data being sent in and current, the displayed times are not updating as expected and aren't sending the data to these features.

Our Development team is actively investigating this issue to identify the root cause and implement a solution. We understand the importance of accurate and timely data for your operations and are working diligently to resolve this matter.

We will provide updates as soon as we have more information. We appreciate your patience and understanding as we work to address this issue.

Avatar for Nicole Menasco
Nicole Menasco
Began at:

Affected components
  • Occupancy Counter
  • Online Dashboards
    • Web/Mobile Portal Dashboard