Smartwaiver Kiosk App Issue for Smartwaiver Forms – Pre-Waiver Videos Not Playing
The Smartwaiver team has sent out a status page update announcing an issue where pre-waiver videos on Smartwaiver forms may not play or may be skipped when viewed through the Smartwaiver Kiosk App. This does not affect video playback when Smartwaiver forms are opened in a web browser.
Their Development team is actively investigating. You can follow updates directly on their Status Page.
Recommended Workaround for Rock Gym Pro Customers: To ensure videos play correctly, we recommend using the tablet waiver URL in your device’s web browser instead of the Smartwaiver Kiosk app.
You can read more about generating that URL in Rock Gym Pro here: Creating the URL for an iPad Waiver Station form
Stay Updated: We encourage you to visit and subscribe to Smartwaiver's Status Page for further updates: status.smartwaiver.com
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Waivers and Online Forms
- Smartwaiver Forms
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