Locally Hosted Multigym: Version Mismatch Error on RGP v134811

We've now resolved the incident. Thanks for your patience.

We are aware that some locally hosted, multigym users on the latest version of RGP (v134811) are encountering a Version Mismatch error.

This issue typically occurs when not all workstations and the server are updated to the same version.

What You Need To Do

Please verify that every workstation and all of your server computers are running RGP v134811.

You can check a computer’s version by looking at the bottom-right corner of the Data Entry screen. • If the version is lower than 134811, it must be updated.

How to Update 1. Go to Data Entry > Manage > About 2. Click Check for Updates

If the update does not install through this method, you can download the latest build directly here: https://app.rockgympro.com/downloads/RockGymProSetup.msi

It is very important that every workstation computer and server are checked. If you still experience issues, please try the following:

• Check for Windows updates. Make sure you are on the latest version of Windows.
• Reboot your computers

If this doesn’t resolve your issue, please contact RGP Support with screenshots showing each of your computers are on the latest version.

Note: Support is limited over the Thanksgiving holidays this week. We appreciate your patience!