Intermittent Issues with Member Change Request Form Submissions

We’re happy to report that the issue affecting some customers’ ability to submit Member Change Request forms has been fully resolved.

At 2:20 PM PDT / 21:20 UTC today, we deployed an update to our web servers that addresses the root cause of the problem. After extensive investigation, we discovered that recent changes in how Safari and other browsers handle content within iframes were interfering with the functionality of the Rock Gym Pro Change Request Form, which relies heavily on this technology.

Our Development team has been working tirelessly to identify and fix the issue, and we’re relieved to confirm that submissions are now processing normally across all supported browsers.

We understand how disruptive this has been and sincerely apologize for the frustration it caused. Your patience and feedback have been incredibly helpful and deeply appreciated.

If you receive any reports from customers experiencing issues after 2:20 PM PDT, please reach out to our Support team at support@rockgympro.com so we can investigate further.

Thank you again for your understanding and continued support.

We are currently aware of an issue affecting some customers' ability to submit Member Change Request forms. While most submissions are processing normally, many users have reported intermittent problems completing the form.

In many cases, these issues have been resolved by:

• Ensuring the web browser allows cookies
• Clearing the browser cache
• Trying a different web browser

Although these incidents have typically been isolated, we’ve seen a recent increase in reports and are actively investigating the root cause. Our Development team is looking into the issue and working toward a resolution.

In the meantime, facilities may advise customers to try the above troubleshooting steps if they encounter problems. We will continue to monitor the situation closely and provide updates as more information becomes available.

Thank you for your patience and understanding.