Smartwaiver Planned Server Maintenance - Phase 2

Smartwaiver will be undergoing scheduled maintenance on Monday, September 15th, 2025, from 12:00 AM to 4:00 AM EDT (0400 - 0800 UTC or Sunday, September 14th, 9:00 PM to Monday 1:00 AM PDT). During this time, all Smartwaiver systems will be offline, particularly Smartwaiver forms.

You can view Smartwaiver’s official maintenance notice and follow along for updates here: Smartwaiver Status Page – Planned Server Maintenance

While Rock Gym Pro systems will remain fully operational, many of our customers use Smartwaiver through our integration. We want to help you prepare so your operations can continue smoothly.

What You Need to Know

• The Smartwaiver Kiosk App will continue to function if it is already installed, registered, and configured through Rock Gym Pro (RGP) before the downtime begins.

• Smartwaiver forms will not work during the downtime, not even through the Smartwaiver Kiosk App.

• RGP Forms, the RGP Member Change Request Form, and any RGP offerings in your top-level form list will still be accessible and functional on your devices.

• New Smartwaiver accounts, templates, or kiosk registrations cannot be created during the maintenance window.

A Note About Status Updates

This status page post will automatically update to reflect the scheduled maintenance window. However, if you are experiencing issues and the post indicates that the maintenance is complete, please check the Smartwaiver Status Page directly for the most up-to-date information.

Rock Gym Pro does not control the Smartwaiver maintenance process; we’re here to help you stay informed. If something seems off or unresolved, Smartwaiver’s status page will have the most accurate information.

We’ve also put together a support article to help you prepare and minimize disruption: Preparing for Scheduled Smartwaiver Downtime