Rock Gym Pro Data Centers Unavailable

As expressed in our last update, the IT/Dev team resolved the issue and the Smartwaiver Dev team has informed us that any waivers filled out that haven't yet delivered will be re-sent tomorrow or Friday.

If you need to verify waiver submission sooner, please log into your Smartwaiver account for verification: smartwaiver.com.

If it's essential to get particular waivers assigned with documents in RGP now, you can also download a pdf copy of the form in the Smartwaiver dashboard and attach it to customer's documents in RGP.

Thank you again for your patience as we worked to resolve these issues! If you experience any other issues, please reach out to support: support@rockgympro.com

Our IT/Dev teams at Rock Gym Pro have identified and resolved the issue with waiver delivery. Any waivers filled out after approximately 12:50 PM PDT should deliver as expected. We're working with the Smartwaiver team right now to resend waivers that failed to deliver previously.

If you or a customer has filled out a waiver after 12:50 PM PDT and it hasn't delivered and isn't waiting on the customer to validate their email (if applicable), please click the "Refresh" button in Data Entry > Find Document. If the waiver doesn't deliver, please reach out to support: support@rockgympro.com

Thank you for your patience as we work to quickly resolve this issue!

Customers may currently be experiencing issues with waiver delivery at this time. Our IT and Dev teams are working on a solution.

For the time being, customers using Smartwaiver can verify waiver submission by logging into their Smartwaiver account directly: smartwaiver.com

We apologize for the inconvenience!

During a planned maintenance update to our internal systems, there was an issue with our data centers that has now been resolved.

If you're experiencing an issue, please close all Rock Gym Pro windows and reopen them. If you still experience issues after that, please send an email to RGP Support: support@rockgympro.com

We apologize for the inconvenience! We'll keep you posted of any other updates that might impact operations.