Smartwaiver Delivery Delay Issues for Some Smartwaiver/RGP Customers

Resolved
Resolved

Smartwaiver has resolved the issue. Thanks for your patience.

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Nicole Menasco
Identified

We've received reports that some Smartwaiver/RGP customers are experiencing 5-10 minute delays in delivering completed Smartwaiver forms to their RGP database. Smartwaiver has confirmed that the issue is on their end and they are working with their Dev team to resolve this as quickly as possible. Though the issue is outside the architecture of RGP, we’re sorry for the inconvenience and will keep you posted.

Avatar for Nicole Menasco
Nicole Menasco
Began at:

Affected components
  • Waivers and Online Forms
    • Smartwaiver Forms
    • Rock Gym Pro Forms
    • Kiosk Issues
    • Delivery Issues
    • Document Storage