Brief Stripe Payments Downtime on November 9

As part of ongoing upgrades to Rock Gym Pro’s payments infrastructure, we will be performing scheduled maintenance during the following window:

Start Date & Time: Sunday, November 9 at 9 PM PST (which is Monday, November 10 at 05:00 UTC)

Estimated Duration: up to 15 minutes

Impact: Most RGP functions will remain available. However, staff and customers may encounter temporary error messages when interacting with Stripe payment-related features, including:

• Credit card payments at POS
• Updating payment information on customer records
• Billing
• Submitting or processing Change Request Forms involving payment data
• Online purchases
• Connecting to payments.rockgympro.com

These messages are expected and will not cause any issues. We recommend avoiding payment processing via RGP’s Billing Center during this time.

Cloud customers: If you have billing tasks automated and scheduled during this time, temporarily adjust the timing to not interfere with the downtime window.

Customer-facing messages will indicate that content is temporarily unavailable due to scheduled maintenance and suggest retrying after several minutes.

For additional support and tips, please see our support page: Preparing for Scheduled RGP Downtime

Thank you for your understanding as we continue to improve performance and reliability.