Brief Stripe Payments Downtime on November 9

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

As part of ongoing upgrades to Rock Gym Pro’s payments infrastructure, we will be performing scheduled maintenance during the following window:

Start Date & Time: Sunday, November 9 at 9 PM PST (which is Monday, November 10 at 05:00 UTC)

Estimated Duration: up to 15 minutes

Impact: Most RGP functions will remain available. However, staff and customers may encounter temporary error messages when interacting with Stripe payment-related features, including:

• Credit card payments at POS
• Updating payment information on customer records
• Billing
• Submitting or processing Change Request Forms involving payment data
• Online purchases
• Connecting to payments.rockgympro.com

These messages are expected and will not cause any issues. We recommend avoiding payment processing via RGP’s Billing Center during this time.

Cloud customers: If you have billing tasks automated and scheduled during this time, temporarily adjust the timing to not interfere with the downtime window.

Customer-facing messages will indicate that content is temporarily unavailable due to scheduled maintenance and suggest retrying after several minutes.

For additional support and tips, please see our support page: Preparing for Scheduled RGP Downtime

Thank you for your understanding as we continue to improve performance and reliability.