Smartwaiver Planned Server Maintenance

The maintenance is now complete. Thanks for your patience.

The Smartwaiver Planned Server Maintenance is underway. Please see our status page for more details: RGP Status Page

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Smartwaiver will be undergoing scheduled maintenance on Wednesday, August 27th, 2025, from 12:00 AM to 4:00 AM EST (04:00 - 08:00 UTC). During this time, all Smartwaiver systems will be offline, particularly Smartwaiver forms.

You can view Smartwaiver’s official maintenance notice and follow along for updates here: Smartwaiver Status Page – Planned Server Maintenance

While Rock Gym Pro systems will remain fully operational, many of our customers use Smartwaiver through our integration. We want to help you prepare so your operations can continue smoothly.

What You Need to Know

• The Smartwaiver Kiosk App will continue to function if it is already installed, registered, and configured through Rock Gym Pro (RGP) before the downtime begins.

• Smartwaiver forms will not work during the downtime.

• RGP Forms, the RGP Member Change Request Form, and any RGP offerings in your top-level form list will still be accessible and functional on your devices.

• New Smartwaiver accounts, templates, or kiosk registrations cannot be created during the maintenance window.

To help you prepare, we’ve put together a support article with everything you need to know about this outage and how to minimize disruption ahead of time. Preparing for Scheduled Smartwaiver Downtime